Shipping Policy

Last Updated: 21 October 2026

Here is how we pack, ship and deliver your order.

Quick Summary

• We deliver across India. We do not ship outside India.

• Standard shipping is free on every order, with no minimum.

• Express shipping costs ₹120.

• Standard orders arrive in 3–10 business days. Express orders arrive in 1–4 business days.

• You can pay by cash on delivery or online.

1. Where We Deliver

We deliver to most pin codes in India through trusted courier partners. This includes big cities and many smaller towns.

A few remote pin codes are not served by our couriers. If we cannot deliver to your address, we will contact you and cancel the order. If you paid online, we refund the full amount.

2. Shipping Charges

• Standard shipping: free on every order.

• Express shipping: ₹120 per order.

You choose the shipping method at checkout. The charge is shown before you place your order.

3. Delivery Times

Business days are Monday to Saturday, not counting public holidays. Times are counted from the day after you place your order. Remote areas, bad weather, festivals and courier delays can add a few days.

If you need your order by a certain date, email us before you order and we will tell you honestly whether we can make it.

4. Payment

• Cash on delivery (COD): pay the courier in cash when your parcel arrives. Please keep the exact amount ready.

• Online: pay at checkout by UPI, debit or credit card, net banking or wallet. Online payments are handled securely by Razorpay.

• Store credit: if you have store credit, it comes off your order automatically when you are signed in.

5. Tracking Your Order

When your order ships, we email you the courier name and tracking number. Tracking usually starts working within 24 hours.

You can also see the status of every order under Orders in your account, or from the link in your order email.

6. Changing Your Address

You can change the delivery address only before your order ships. Email us as soon as possible with your order number and the new address. Once the parcel has left us, we cannot change the address.

7. If You Miss The Delivery

The courier will usually try to deliver more than once, and may call you on the phone number you gave at checkout. Please make sure your address and phone number are correct.

If the parcel comes back to us because it could not be delivered, we will contact you about what to do next.

We may stop offering cash on delivery to a customer who refuses COD parcels again and again.

8. When Your Parcel Arrives

• If the outer parcel looks damaged or opened, do not accept it. Ask the courier to take it back, and email us the same day.

• Record an unboxing video while you open every parcel. If anything is damaged or wrong, you will need this video and photos to make a claim. See our Return Policy.

9. Lost Parcels

If tracking shows no movement for a long time, or your parcel does not arrive, email us with your order number. We will chase the courier. If the courier confirms the parcel is lost, we send you the same product again, free. If it is out of stock, we refund an online payment to the account you paid with, or cancel a COD order.

If tracking says "delivered" but you did not get the parcel, email us within 24 hours of the delivery update so we can raise it with the courier.

10. Delays

Sometimes deliveries are delayed by things outside our control, such as weather, strikes, festival rush or courier backlogs. We will keep you updated if this happens.

11. Questions

Email support@luciraa.com with your order number. Our team answers from 10 AM to 7 PM, Monday to Saturday (not on public holidays).

All disputes are subject to the courts in Surat, Gujarat, India.