Frequently Asked Questions

Imitation jewelry — earrings, necklaces, rings, bracelets and more, for women, men and kids. Each piece is designed to look like fine jewelry at a price you can wear every day.

No. All our jewelry is imitation (artificial or fashion) jewelry. It is not made of gold, silver, platinum, real diamonds or other precious stones, and it has no gold or resale value.

We are based in Surat, Gujarat, India, and we deliver across India.

Yes. You can pay by cash on delivery, so you pay only when your parcel arrives. If a product arrives damaged or you receive the wrong product, we send it again or give you store credit. See our Return Policy.

Our team answers emails from 10 AM to 7 PM, Monday to Saturday (not on public holidays). We usually reply within 1 business day.

Email support@luciraa.com with your order number, so we can check your order before we reply.

We accept a return only if the product is damaged or you received the wrong product, and it has not been used or worn. Tell us within 3 days of delivery, with an unboxing video and photos. You get the same product again, or store credit if it is out of stock. See our Return Policy.

You can cancel it yourself from your order page until it ships. To change the delivery address, email us with your order number before it ships. Once an order has shipped, it cannot be changed or cancelled.

Cash on delivery, or pay online by UPI, debit or credit card, net banking or wallet. Store credit on your account comes off your order automatically when you are signed in.

Standard shipping is free on every order and arrives in 3–10 business days. Express shipping costs ₹120 and arrives in 1–4 business days.

Only if the product arrives damaged or you receive the wrong product, and it has not been used or worn. Tell us within 3 days of delivery, with an unboxing video and photos — please record the video as you open the parcel. See our Return Policy.

No. We deliver only within India, to most pin codes through trusted courier partners.

Standard shipping is free on every order, with no minimum. Express shipping costs ₹120.

Standard orders are dispatched within 1–5 business days and arrive 3–10 business days after you order. Express orders are dispatched within 1 business day and arrive in 1–4 business days. Business days are Monday to Saturday, not counting public holidays.

Yes. Choose cash on delivery at checkout and pay the courier in cash when your parcel arrives. Please keep the exact amount ready.

When your order ships, we email you the courier name and tracking number. You can also see its status under Orders in your account, or from the link in your order email. Tracking usually starts working within 24 hours.

Yes, but only before your order ships. Email support@luciraa.com with your order number and the new address as soon as possible.

The courier usually tries more than once and may call the phone number you gave at checkout. If the parcel comes back to us, we will contact you about what to do next.

Do not accept it. Ask the courier to take it back, and email us the same day. Always record an unboxing video when you open a parcel — you need it to claim a return.

Delays can happen because of weather, festivals or courier backlogs. If your order has not arrived in the expected time, email us with your order number and we will chase the courier.

Email us with your order number. If the courier confirms the parcel is lost, we send you the same product again, free. If it is out of stock, we refund an online payment or cancel a cash-on-delivery order.

We accept a return only if the product arrives damaged or you receive the wrong product. We do not accept returns or exchanges for a change of mind, size or fit.

3 days from the delivery date shown in the courier tracking. We cannot accept a claim after that.

No. We cannot accept used or worn products, even if they are damaged or wrong. Please check your order as soon as it arrives, before you wear it, and keep it in its original packaging with the tags until you are sure.

The video shows the parcel was sealed when it arrived and what was inside it. It is the clearest proof of damage or a wrong item, and it lets us settle your claim quickly. Without the video and photos, we cannot accept a claim.

Record one continuous video with no cuts. Start with the sealed parcel and show all its sides and the shipping label. Then open it on camera, show every item, and clearly show the damage or the wrong product. Also take clear photos of the product, its tag and packaging, and the shipping label.

Email support@luciraa.com within 3 days of delivery with your order number, what is wrong, the unboxing video (or a Google Drive link to it) and your photos. We review every claim within 2 business days.

No. Once your claim is approved, we arrange a free pickup. If pickup is not available at your pin code, send the parcel by a local courier and we add the courier charge to your account as store credit.

The same product again, with free shipping. If it is out of stock, we add store credit to your account for the full amount you paid for that product.

Not for a return. Accepted returns are settled with a replacement or store credit. Money is refunded only when an order is cancelled before it ships.

Sign in with the email address on your order. Your store credit comes off your next order automatically at checkout. It cannot be exchanged for cash.

Yes — cancel it yourself from your order page until it ships. Once it has shipped, it cannot be cancelled.

For cash on delivery, you have not paid, so there is nothing to refund. For online payments, we refund the full amount to the card, UPI or account you paid with; your bank usually takes 5–7 business days to show it. Store credit you used goes back to your account.

No. Our pieces are imitation (fashion) jewelry. They are made to look like fine jewelry, but they are not made of gold, silver, platinum, real diamonds or other precious stones.

Put your jewelry on after perfume, lotion and makeup, and take it off before you bathe, swim, exercise or sleep. Wipe it with a soft dry cloth after wearing it.

Keep each piece dry, in its box or a soft pouch, away from other jewelry so it does not scratch. Air and moisture make plating fade faster.

If your order arrives damaged or you receive the wrong product, tell us within 3 days of delivery with an unboxing video and photos. The product must be unused. We send the same product again, or give you store credit if it is out of stock. See our Return Policy.

Pay in cash when your order arrives — no advance payment needed. You can also pay online by UPI, debit or credit card, net banking or wallet.

Standard shipping is free on every order and arrives in 3–10 business days. Need it sooner? Express shipping costs ₹120 and arrives in 1–4 business days. Cash on delivery is available.