Return Policy

Last Updated: 21 October 2026

Every piece is checked before it is packed. If your order arrives damaged, or you receive a product you did not order, we will put it right.

Please read this before you open your parcel. To claim a return, you need a video of the parcel being opened. It has to be recorded while you open it — it cannot be made afterwards.

Quick Summary

• We accept a return only if the product is damaged or you received the wrong product.

• Tell us within 3 days of delivery.

• We cannot accept used products. The product must be unused and unworn, in its original packaging with its tags.

• An unboxing video and clear photos are both mandatory. Without them we cannot accept a claim.

• You get the same product again. If it is out of stock, you get store credit for the full amount you paid for it.

• Return pickup is free.

1. When We Accept A Return

We accept a return only in these two cases:

• Damaged product. The product arrived broken or damaged. For example: a broken part, a stone missing, a bent piece, or plating peeled off when it arrived.

• Wrong product. You received a different design, colour or size from what you ordered, or an item from your order is missing.

We do not accept returns or exchanges for any other reason. This includes a change of mind, size or fit, or a product looking a little different from its photos because of screen colours or lighting. Please check the photos, size and product details before you order.

We also cannot accept a product that has been used or worn, even if it is damaged or wrong. Please check your order as soon as it arrives, before you wear it.

2. Tell Us Within 3 Days

Raise your claim within 3 days of the delivery date shown in the courier tracking. We cannot accept a claim after 3 days.

3. Unboxing Video And Photos Are Mandatory

We need both a video and photos for every claim. This protects you, and it helps us settle your claim quickly.

The unboxing video must:

• Be one continuous video, with no cuts, pauses or edits.

• Start with the parcel still sealed. Show all sides of it, so we can see it has not been opened.

• Clearly show the shipping label with your name and order number.

• Show the parcel being opened, and every item inside it.

• Clearly show the damage, or the wrong product.

The photos must clearly show:

• The damaged or wrong product, close up.

• The product's tag and packaging.

• The outer parcel and its shipping label.

If the parcel looks damaged or opened when it arrives, do not accept it. Ask the courier to take it back, and email us the same day.

4. Used Products Are Not Accepted

We cannot accept the return of a product that has been used or worn. The product you send back must be unused and unworn, in its original packaging, with its tags, box, invoice and any free gift that came with it.

5. How To Raise A Claim

Email support@luciraa.com within 3 days of delivery, with:

• Your order number.

• What is wrong: damaged product or wrong product.

• Your unboxing video. If the file is too large to attach, share a Google Drive link to it.

• Your photos.

We review every claim within 2 business days. We will tell you if it is approved. If it is not, we will tell you why.

6. Return Pickup

Once your claim is approved, we arrange a free pickup from your address. Pack the product safely in its original packaging and hand it to the courier.

If pickup is not available at your pin code, we will ask you to send the parcel by a local courier. Keep the courier receipt and email us a copy. We will add the courier charge to your account as store credit.

A returned parcel usually takes 7–10 business days to reach us.

7. Replacement Or Store Credit

We check the product within 2 business days of receiving it. Then:

• If the claim is confirmed, we send you the same product again, with free shipping.

• If that product is out of stock, we add store credit to your account for the full amount you paid for that product.

• If the product does not match the claim — for example, it is used, has no tags, or is not the item we sent — we send it back to you and close the claim.

We do not send money back to your bank account, UPI or card for a return. Money is refunded only when an order is cancelled before it ships (see section 9).

8. Store Credit

• Store credit is added to the account that uses the email address on your order. Sign in with that email to use it.

• It comes off your next order automatically at checkout.

• Store credit cannot be exchanged for cash, and cannot be moved to another person's account.

9. Cancelling An Order

You can cancel your order yourself, from your order page, until it has shipped. Once it has shipped it cannot be cancelled.

• Cash on delivery: you have not paid anything, so there is nothing to refund.

• Paid online: we refund the full amount to the card, UPI or account you paid with. Your bank usually takes 5–7 business days to show it.

• Paid with store credit: the credit goes back to your account.

Please do not refuse a cash-on-delivery parcel when it arrives. If you change your mind, cancel the order before it ships.

10. Questions

Email support@luciraa.com with your order number. Our team answers from 10 AM to 7 PM, Monday to Saturday (not on public holidays).

All disputes are subject to the courts in Surat, Gujarat, India.